Refunds

Not right for you? We’ll make it right.

Portlivo has a free 7-day trial with every feature, so you can be sure it works for you before you pay. If it still isn’t right, you get your money back.

Updated October 17, 2026Written in plain English

7-day free trial

Every feature unlocked, no card needed.

14-day money-back

A full refund, to your original payment method.

One email, no forms

Just send your order email or number.

01

14-day money-back guarantee

Email support@portlivo.com within 14 days of your purchase with your order email or number, and we’ll refund you in full. No long forms; a short reason helps us improve, but isn’t required.

02

How refunds are paid

Refunds go back to your original payment method through Dodo Payments. Depending on your bank, it can take 5–10 business days to appear.

03

After a refund

The licence key is deactivated and can no longer be used.

04

After 14 days

Purchases older than 14 days are generally not refundable, but if something is broken and we can’t fix it, write to us and we’ll look at it fairly. This doesn’t affect any rights you have under your local consumer law.

Still have a question?

Write to us — a real developer reads every email and replies personally.

support@portlivo.com